As your IT support provider it is important that we are kept informed about certain scheduled tasks that happen on your server – and one of the ways we can keep informed about these tasks is via email logs.
Many of the programs on your server or even the equipment on your network will send logs and alerts by email, for example:
The backup software on your server can send us logs to tell us if the backup has failed, or been successful.
The antivirus software on your server can send us alerts to tell us if your computer equipment is infected or has not updated recently.
The UPS software on your server can send us alerts if its battery needs replacing, or of there has been a power problem at your site.
The network printers on your network can tell us if they need to be serviced, or are running out of supplies.
In order to be able to send these logs, you need an ‘SMTP’ account which is both secure and reliable, and to this end you may need our Basic SMTP Service for Servers & Networks. IT provides the necessary mechanism for your logs to be sent by email to external email addresses. For a small monthly fee we provide a dedicated SMTP account on one of our own SMTP servers.
Frequently Asked Questions
You can use the SMTP which is offered by your ISP, but do bear in mind that if you ever switch ISP, all of the devices on your network would have to be reconfigured which could take some time. This method also introduces many more ‘hops’ so that the email can be transmitted through many more servers rather straight through our own SMTP servers, which can impact security. Another reason we recommend against using an ISP’s SMTP service is that we have alerting system in place to tell us if your ISP’s SMTP services are down so we’d have no idea of the emails that were being ‘sent’ by your systems were being delayed
Technically you can use the SMTP account which is provided as part of an email package but we recommend against it. Using your email based SMTP settings can cause problems with non delivery of emails to us and also means that when mailboxes are changed we might have to reconfigure all your network equipment.
At time of writing (September 2014) we charge a nominal fee of £3 per month for the service.